By: Hee-Dee Walenga
Vodafone executives stationed across the world have released their yearly technology and connectivity outlook for 2026 with a particular focus on artificial intelligence and satellite connectivity.
“As we look ahead to 2026, two technologies stand out for their ability to shift what’s possible in tech and connectivity, and that’s AI and satellite,” said Vodacom Group CEO, Shameel Joosub.
Joosub stated that AI boosts personalisation and operational intelligence to levels that businesses have never experienced before. It will also allow businesses to serve customers with relevance and simplicity.
“Satellite connectivity has the potential to close the last remaining coverage gaps, ensuring that people even in the remotest parts of Africa can participate in the digital economy. What excites me most about the year ahead is the chance to connect and drive financial inclusion to more people, businesses and communities in ways that genuinely support growth in the markets where we operate and unlock economic potential,” remarked Joosub.
Vodafone Group CEO, Margherita Valle, believes that the blend of AI and high quality human interaction will be a key tool for businesses to achieve success in 2026. “The most successful companies will be those that not only invest in high-quality AI technology, but at the same time focus on their ability to deliver excellent human, personalised care for customers when it matters most,” she stated.
Chief External and Corporate Affairs Officer of Vodafone Group, Joakim Reiter, believes that the pace at which artificial intelligence is developing today will lead to “a world of AI-led automation in business and manufacturing that will also rapidly transform entire industries and dictate the pace of economic rejuvenation in Europe. Modern digital networks are essential catalysts for this change.”
Vodafone Chief Human Resources Officer, Ruth McGill, sees AI as a fellow employee, not a threat. “To further improve our employee experience in 2026, we’ll be evolving AI from a productivity tool to a digital coworker, embedded directly into the tools we use every day to give personalised, proactive and predictive insights. In HR, we expect to see AI further enhance our talent acquisition for future roles and learning experiences for our current employees,” she stated.
Vodafone Business and Global AI Director, Ignacio Garcia, predicts that artificial intelligence will shift from hype to habit. “The proliferation of AI tools in 2025 will mature into a new era, where AI is not just omnipresent, but seamlessly embedded in the daily operations of organisations,” he stated.
He added that businesses will recognise that AI delivers its greatest value when it is woven into the fabric of operations, reshaping processes, empowering people, and elevating outcomes. “In 2026, AI will shed its buzzword status and become an essential part of business as usual,” he noted.
