With life becoming increasingly expensive, one needs to carefully consider all the purchases to be made to remain financially independent, First National Bank (FNB) Namibia CEO Ian Leyenaar says.
He notes that many people do not realise how expensive it has become to use cash as a form of payment. Therefore, FNB Namibia promotes the use of its innovative, affordable, safe and convenient services.
“With innovative digital self-service banking solutions, we are pleased to see a movement away from transactional banking, based on cash and brings people in our branches, towards self-service electronic channels, such as cell phone banking, ATMs, mobile apps, online banking, point-of-sale devices, etc. This reduces the need for the expansion of very expensive traditional banking branches,” he advises.
He further talks of some of FNB’s innovations introduced to ensure cost and time savings for customers. These include e-wallet launched in 2012 that allows to send money to anyone with an active Namibian cell phone number without requiring a bank account. An average of 6700 new wallet users per month has been registered since then.
Other innovations include the FNB App and the award winning Smartphone Banking App DotMobi that offersclients anytime, anywhere, safe and secure banking. The use of the DotMobi site has exceeded that of other countries where FNB operates.
Leyenaar also says customers should try out all electronic channels and make use of them wherever possible.
“Many customers are not even aware of such solutions, for example, the PaytoCell solution with which FNB clients can pay funds directly into another FNB client’s account by just using that client’s cell phone number as a reference, no need to know the account number. Do your payments via internet, purchase electricity at FNB ATMs or send money via e-Wallet. These are only some of the ways in which to save time and money.”