First National Bank Namibia today announced its latest innovation – a Cash Withdrawal solution using Cellphone Banking.
A first in Namibia, Cash Withdrawal will allow FNB Cellphone Banking customers to withdraw cash directly from their FNB transactional account at an FNB ATM without the use of any bank cards.
Desery van Wyk, Manager Cellphone banking says: “Innovation is at the heart of FNB’s core values. It is through constant innovation that we are able to design and deliver solutions that will bring convenience to the lives of our customers and Cash Withdrawal using FNB Cellphone Banking is such a solution.”
Van Wyk added: “FNB constantly and consistently tries to enhance banking experiences for customers and to make life easier and more convenient. We have done this through numerous innovative products and services including Cellphone banking, purchasing of electricity via the phone and many more. We envisage that many of our customers will prefer this service in the future.”
Van Wyk explained that, cash withdrawal using FNB Cellphone Banking will work similar to a bank card, except that customers will no longer need to use their bank cards to withdraw cash.
To withdraw cash using Cellphone Banking, customers need to log onto Cellphone Banking and select the banking option.
Customers must then select Withdraw Cash, then the account, from which they want to withdraw cash i.e. cheque account, savings account, etc. Once they have completed the transaction, the customer will receive an sms with a temporary ATM PIN to use at the ATM. “For security reasons the temporary ATM Pin has to be used within 30 minutes of receipt and can only be used once,” notes Van Wyk.
FNB Namibia advised that all the customer needs to do is dial *140*321# to access Cellphone Banking and they would then select cash withdrawal. The customer will then receive a temporary pin. At the ATM, a customer will select cardless services, withdraw from FNB account and then the cash amount required the cash will be dispensed.