Vivo Energy chief executive officer, Christian Chammas, says the company has adopted a 48-hour decision-making period policy to speed up operations and drive performance .
Chammas urges that clients are not interested in lengthy processes. Therefore, the company has seen it fit to make its organisation more agileto better service clients.
“Now, if a client sends us an enquiry email, we will respond immediately even during the weekends. We have done away with committees and lengthymeetings. We will now do everything within a day swiftly and efficiently. How you deliver your products and services makes a huge difference. We want to bring to the table agility and speed to best service our clients,” he says.
Through focusing on their objectives and simplifying their operational practices, they are now able to perform to the highest standards. “Our collective commitment, passion and energy are what put us in the best position to deliver what we say we are going to deliver,” he notes.
Chammas further notes that Vivo Energy has taken a stance to be the partner of choice for governments in terms of regulating and developing the industry.
He reiterates the group’s commitment to invest in the development of its employees and to ensure they remain motivated and proud to work for the company.
“Our performance is driven by our people, of that we are certain. In line with this, our approach is to provide an enabling and incentivised business environment, speeding up both decision-making and execution within the countries and across the Vivo Energy group. It is therefore imperative that we have the right people in the right positions, hence our commitment to invest in our people,” he emphasises.
Chammas notes that excellent health and safety standards are the group’s cornerstone.
“We take HSSE (Health, Safety, Security and Environment) very seriously and safety, in particular, remains our core value, as we integrate HSSE into all we do. We demand and facilitate strict adherence to our rigorous HSSE standards. This applies not only to our own operations but also to those of our customers, retailers and contractors,” he concludes.