Social Security Commission (SSC) chief executive officer, Kapara Tjivikua, has reiterated his organisation’s commitment to provide social security nets for its members.
Tjivikua, who was speaking at the SSC’s strategic planning workshop held last week in the capital with its employees and relevant stakeholders, also said that the SSC has been hard at work since 2010 mapping a swift working strategy. He also argued that the SSC needs to create an environment in which it can consistently deliver on promises for its customers in line with its vision.
This, Tjivikua argued would ensure that the social security company is a trusted and respected public institution capable of delivering efficient services.
“By 2010, we only had a Strategy Map and draft scorecards. In April 2011, we had our strategic planning session - relooked at strategic intent and scorecards and adopted these. By November 2011, we have developed an in-house draft of the Strategic Business Plan (to ensure product ownership) and finalised the BSCs. This year, we contracted consultants who by mid this year, submitted the second draft SBP. Today, we will consider the final draft SBP,” Tjivikua said.
He added that the SSC has done well in spreading its wings across the country and making sure it works with accurate and efficient data.
However, despite the progress made so far by the organisation in improving its service delivery, Tjivikua argued that the SSC still has to overcome challenges caused by cost containment (deliver at the lowest cost), outdated and unreliable IT systems, customer satisfaction – no room for complacence even if the law is in their favour.
Tjivikua added that some of the challenges still being faced by the SSC include:
•Implementation of performance management system (PMS) remains a dream
•Changing working culture
•Data Integrity (business intelligence must be correct!)
•Implementation of National Pension Fund (NPF) and National Medical Benefit Fund (NMBF).
•Continuous public education.
•Continuous review and improvement of benefits.
•Implementation of Strategy
•Contribution to attainment of national goals
While the SSC boss noted with concern a plethora of problems that need to be overcome by the State-owned institution, he remained resolute and optimistic for the future, noting that the SSC needs to continue motivating its staff in order to achieve full commitment from them.