The First National Bank (FNB) has been awarded the best digital banking app in Africa. This was announced at the 2022 World’s Best Consumer Digital Bank Awards in Africa an event hosted by Global Finance magazine.
Founded in 1987, Global Finance has a circulation of 50 000 readers in 193 countries, territories, and districts and its audience includes senior corporate and financial officers responsible for the investment and strategic decisions at multinational companies and financial institutions.
FNB head of retail transactional banking Jerome Namaseb said the bank is excited and humbled by the award.
“We are excited and humbled about this prestigious award, as it proves once again that FNB is a leader in digital innovation and remains at the forefront of product and service excellence,” said Namaseb.
At the same award ceremony, FNB also received the Best Consumer Digital Bank in South Africa award.
Namaseb said both awards were based on the strength of the bank’s strategy to attract and service customers digitally.
“Our success in acquiring customers to use digital offerings, the growth of digital users, the breadth of our product offerings, evidence of tangible benefits gained from digital initiatives as well as the design and functionality of our digital channels,” he added.
He said as part of the bigger FNB Group, the bank continues to invest in modernising its platform and interfaces so that customers can manage their financial and lifestyle needs as they desire.
“The FNB App has become a one-stop shop for millions of customers with record volumes of interactions. Access to technology is essential to broadening financial inclusion, and over the years, FNB has been focused on reducing barriers to entry for customers. We zero-rated our FNB App years ago to ensure that our customers do not incur data costs to access our services and we continue innovating to help our customers achieve their goals.”