Telecommunications giant MTC and the leadership of Otjiwarongo municipality on Friday signed a strategic cooperation agreement that will see the two entities collaborate to enhance public service delivery through innovative digital solutions.
The memorandum of understanding (MoU) includesissues related to supporting smart metering, improving efficiency and transparency of service delivery and improving and aligning processes and systems.
The MoU also deals with transforming local government transaction service, enhancing data-driven business processes, better access to and management of information, enhancing citizen satisfaction and trust, and supporting and nurturing local digital innovation and solutions.
Speaking at the signing ceremony, MTC’s managing director, Licky Erastus echoed strong sentiments on the importance of partnership, innovation and technology in improving public service.
“As MTC, we strongly believe in smart partnerships. We believe that when institutions collaborate, desired results are achieved effortlessly. By adopting an elaborate agenda for digital transformation and innovation, we intend to create an enabling environment for digital inclusivity, digital adoption, and economic productivity,” he said.
He added that MTC and the Otjiwarongo Municipality must drive unhindered collaborative efforts towards the realisation of a smart, sustainable and inclusive digital economy.
Moses Matyayi, chief executive officer of Otjiwarongo Municipality, said that it is high time that Namibians fully embrace and leverage the fourth industrial revolution (4IR) for development and growth.
“As a country, we have adopted a position paper on how to leverage the 4IR, and as a local authority that provides government services to the public, embracing technology and synergy with MTC will aid in achieving our institutional goals, missions and objectives. We want to serve our community efficiently and responsively so that our growth and development can be able to make an impact in the lives of our people,” Matyayisaid.
At the same event, MTC chief commercial officer Melvin Angula said bringing together thought leadership from the two sectors is nothing new and that signing the MoU brings encouragement and “delight that we are on the right path to servicing municipal citizens who also serve as our customers.”