In order to improve the quality of their services, Roads Authority (RA) launched a customer service charter to run from 2013-2016.
The formation of the charter was driven by the need to upgrade their customer services at the various NaTIS branches country wide.
This followed various complaints from their customers about the quality of the services.
RA identified certain points needing focus such as staff capacity, upgrading of existing facilities and establishment of more facilities, customer services and customer education as key areas of intervention.
In line with the upgrading existing facilities and establishment of new ones, RA floated four tenders namely for the Zambezi Region, Rundu, Ongwediva as well as Oshakati.
The tenders floated this month were open to local based companies or joint ventures that include Small and Medium Entrepreneurs (SMEs) as partners or sub contractors for the whole or portions for the work. Over 80 bids were received for the four tenders.
Bids were received in all teders from !Aebes Trading Entreprises, Mayenzere Investments, Bishop Lavis, Tomas Limbmba Electrical Installations and Barns technical Services and the Youth construction/ Oshigambo Civil construction JV.
The tender for the renovation to the existing NaTIS Centres in Katima Mulilo includes the painting of the office building, electrical repair works, provision of air conditioning and ventilation; repair to existing storm water pump and provision of support rails for disabled persons amongst others.
The Katima Mulilo tender received 18 contractors including Bishop Lavis with the lowest bid of N$ 548 970 and Tomas Limbamba Electrical Installations with over N$1, 6m.
The renovation to the existing NaTIS One Stop Centre in Rundu received 25 contractors such as Mukatala Building and construction with N$ 1,32m, Reality Distortion Investments with a total price of N$ 858 777 and Bishop Lavis with the lowest with N$ 458 615.
The renovation of the Ongwediva one stop centre also received 25 contractors while the construction of the new steel carports at the existing NaTIS centres in Ongwediva an Oshakati received the price of 14 contractors ranging from N$ 144 037 to N$ 647 000.
The renovation of all these centres will help strengthen the services offered countrywide.