Following numerous complaints about its Walvis Bay branch being overwhelmed by clients, FNB Area Manager for the coast Tienie Mouton has announced that planning is well underway for a new branch in Kuisebmund, Walvis Bay.
Mouton mentioned that the feasibility study has been concluded and given the number of FNB customers in Walvisbay as well as the number of bankable residents in Kuisebmund it made perfect sense to open a branch in the township of Kuisebmund.
He added: “Our customers requested us to open a branch in Kuisebmund and we listened. The opening of a branch in Kuisebmund paves the way for many business and investment opportunities, not only for residents but also for the development of the region as a whole and FNB wants to be part of this. We believe that the customer experience at the new branch will exceed expectations and request our customers to remain patient until this branch is completed.”
Mouton further encouraged FNB clients to make use of self-service channels. He said, “FNB offers a variety of electronic banking options, including the FNB Banking App for Smartphones. Aside from being more cost efficient and safe, electronic banking gives our clients convenience in that they have anytime, anywhere banking at their fingertips.”