Safety tips to use taxis
Do not flag down taxis at intersections but use designated taxi bays or allow the taxi to pull off the road completely
Ensure that the taxi you wish to board has an identification number to help the City Police to trace it in case you forget your valuables or for whatever reason
If you suspect that the driver may be under the influence of alcohol, please alert the City Police by sending a SMS to 4444 with the registration details highlighting your suspicion.
Avoid over-loaded taxis as this is dangerous and unsafe.
Stand on the curb or safe position
When you have reached your destination at night, ask the driver to wait until you are inside your home.
When boarding a taxi at night, it’s advisable to send a text message to a friend or family member with the registration details of that taxi to ensure safety.
As a taxi passenger, you have the right to:
Go to any destination.
A safe and courteous driver who obeys all traffic laws.
A noise-free trip with no horn honking or radio.
Clean air free of smoke and scent.
Working seatbelts for all passengers.
A clean taxicab, including interior, exterior and partition.
As a taxi driver you need to understand the right of commuters
Safety advice for taxi drivers
Be alert at all times.
Keep a watchful eye on suspicious customers.
Communication with the passenger is important. Be polite and pleasant.
Trust your instinct – you have the right to refuse a passenger if you think they may present a risk.
Do not let customers to sit right behind you.
When you travel outside your licensing area, agree the fare with the passenger.
If you are attacked
Do not fight back – it is likely to make the violence worse for you.
Use your horn and light to attract attention.
Contact City Police Toll Free 302302 or SMS line 4444
Gather as much information about the person as you can