A newly-upgraded Rehoboth Namibia Traffic Information System (NaTIS) office and driver testing centre was officially inaugurated on Friday.
The testing centre was upgraded to a fully-fledged testing hub and will now offer driving testing skills in addition to other services.
“This centre will bring services closer to the people of the town and the entire region. It is my belief that the establishment of this centre will significantly contribute to the improvement of road safety,” said the Erkki Nghimtina, Minister of Works and Transport during his keynote address.
Nghimtina added that the ministry is also making considerable progress with the construction of an additional fully-fledged vehicle and driver testing centre in Windhoek. According to the minister, the Road Authority (RA) has secured land in the Khomasdal/Otjomuise area and the planning stage for construction is already underway.
“I would like to use this platform to appeal to all NaTIS officials to ensure that they conduct vehicle and driver tests of high standard.
“This is to ensure that only vehicles that are fit to be operated on our roads and drivers that are competent are authorised to use our public roads,” Nghimtina said.
Speaking at the same occasion, acting RA chief executive officer (CEO), Conrad Lutombi said an increase in learners and drivers license applications country-wide indicates that there is need to expand and upgrade NaTIS infrastructures.
“In today’s world, the rising demand for service and diminishing financial resources create a strong imperative for the development of business thinking by being innovative and by creating new ways of providing vital services,” Lutombi said.
He also announced that Phase 2 of the e-NaTIS system will be implemented during the second half of this year.
The new phase will include functionalities such as computerised learner’s license testing, electronic booking system for learner and driver testing and online web services for vehicle and driver related enquiries and license renewals.
Even with the achievements of these milestones, Lutombi said RA is not sitting on its laurels.
The authority launched a customer service charter in April this year to be a guiding tool to effectively and efficiently serve the customers in a professional and consistent manner.
In conclusion, Lutombi revealed that a call centre will be introduced soon to assist customers with queries and advice on all NaTIS-related activities.
Among notable attendees were the governor of Hardap Region, Katrina Himarwa; councillor of the Rehoboth Urban West Constituency, Theo Diergaardt; mayor of Rehoboth Town, Eva Maasdorp.