Business registration process still at a slow pace
Auditor general Junius Kandjeke has advised the trade ministry to quicken the time it takes to process business registration applications in order to deliver registration services at standards as laid out by the ministerial customer service charter.
The audit spans 2014 to 2017, and its finding is that no one is able to register for private companies and close corporations online, one of the visions enshrined in the Harambee Prosperity Plan.
In his latest audit finding, Kandjeke discloses that the ministry had not yet approved all applications of name reservations as well as for actual business registration processes within the standard time.
There is still a lack of formal procedures on how business registration applications should be transmitted to the head office from the regions, Kandjeke found.
“This contributes to inconsistencies in the transmission of the business registration applications and inadvertent delays in business registrations,” he said.
At the same time, Kandjeke also noted that the public has not been adequately engaged in issues relating to registrations of businesses due to lack of awareness campaigns which have already been recommended by the auditor general.
This lack also come from no plans having been made in 2017 towards that end while business registration continues to be a centralised function in Windhoek, contrary to the auditor’s recommendations.
Delays hamper the process, resultantly.
“BIPA should continue with the improvement of the client counter to ensure that efficient and effective service standards are maintained,” the Ag advised.
On a lighter note, the auditor general found that the ministry had made significate strides in the implementation of the Integrated Companies Registration System as all of the system’s modules were found to be operational.
He, however, noted that online features of the system were not running as the public is unable to register for close corporations and private companies online.
Said Kandjeke, “This means that 33% of the online features are not operational yet and could contribute to delays because manual applications should still be submitted during registration.”