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Telecom to suspend unpaid accounts … as company is owed N$400 million

by Rodney Pienaar

Telecom Namibia is to suspend all unpaid accounts with effect from the 12th of August as it is owed about N$400 million by government ministries, hospitals, institutions of education, State Owned Enterprises, embassies, construction companies, Small and Medium Enterprises and individual residential users.

Telecom Namibia has taken this decision due to non- payment, head of   corporate communications and public relations of Telecom Namibia, Oiva Angula told The Villager.

“We have sent out numerous notifications so accounts could be settled but it was unsuccessful and we have taken the decision to suspend all unpaid accounts. By the 12th of this month we will suspend all overdue service accounts. All customers are thus advised to pay their outstanding bills to avoid suspension of services,” he said.

A press statement sent out by Telecom Namibia on Friday stated that that the services to be affected cover mobile phones, landlines and data services and the grace period for payment starts today until next week Sunday.

“Customers failing to pay the bill after the above stipulated date will have their services suspended temporarily. The service will be restored only after the bill is fully paid.”

“As we have said in the past, the suspension of services as a result of non-payment remains an agonising decision for Telecom Namibia, however we take solace in the fact that we had spared no effort to collect outstanding debts amicably.”

“All efforts and communication has been done in an attempt to manage this process given the country’s macro-economic. Telecom Namibia constantly advises customers to be punctual with their payments before the due date so as to avoid incurring the monthly administrative fees for any late payments and occurrence of reconnection fee when lines are disconnected,” the statement reads.

Telecom Namibia urge all customers to ensure that their overdue bills are fully paid up via cash at Teleshops or Nampost outlets countrywide or make Electronic Funds Transfer payments and suspended accounts that have been neglected for a long time will result in Telecom Namibia taking legal action.